Cancellation Policy

Please be advised that cancellations made up to 48 hours before a scheduled appointment via email, text or phone call will be processed without a penalty.

Cancellations made 48 hours or less before an appointment will be subject to a charge of half of the service rate. This includes appointments where our service provider is unable to access the property, is turned away, or the client is unavailable.

If ECJ Dynamic Sdn. Bhd. cancels an appointment with less than 48 hours notice, a new appointment will be scheduled without penalty to the client, subject to availability.